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Important Covid-19 Notices: Our physical office is closed. To get in touch with us please call 408-255-2137 or send an email to: bporter@burbanksanitary.org

Important Covid-19 Notices: Our physical office is closed. To get in touch with us please call 408-255-2137 or send an email to: bporter@burbanksanitary.org

Frequently Asked Questions

Here are answers to some of our most frequently asked questions.
If you are not able to find what you are looking for on our website then you may contact our office for further assistance.

Who is responsible for the maintenance and repair of sewer laterals and cleanouts?
The District provides maintenance and repair of sewer laterals within the public street provided there is an accessible and serviceable cleanout at the property line. Maintenance and repair of the private house sewer lateral, cleanout, and point-of-connection to the street lateral are the responsibility of the property owner.
Why is video inspection of sewer lateral connections required for new construction and major remodeling?
Video inspection of the sewer lateral is required for new structure construction and major remodeling to verify that the sewer lateral is in good working condition. When connecting to an existing lateral, two video inspections are required: one at the beginning of construction to determine the condition of the existing lateral, and a second video inspection is required to confirm that connection of new construction to the existing lateral is in compliance with District requirements.
Who do I call when my sewer backs up?

Call the District IMMEDIATELY of you are experiencing a sewer backup, slow plumbing drainage or notice water and/or debris surrounding your cleanout. During business hours dial (408) 255-2137. For after-hours emergencies dial (408) 299-2507. We will respond 24/7.

What is NASSCO?
NASSCO, the National Association of Sewer Service Companies, provides education, technical resources, and industry advocacy to its members to educate them about the importance of properly rehabilitated underground utilities to ensure that in the future each and every rehabilitation project is a success. For more on NASSCO, visit their website: www.nassco.org